"Here in 2020, nearly every organization has deployed or is deploying bots to drive further efficiency and value out of their business...
Mike Daly
The quest to harness and harvest big data for the insurance industry continues to gather pace. Gathering, owning, analyzing and applying...
In the US & Canada the annual costs of P&C insurance fraud is estimated to be $34bn per annum! Source Coalition against Insurance Fraud. ...
"Which brings us to the crux of the problem: insurance companies, born in the era of the horse-drawn carriage, were not built to capture...
Most of our interaction with banks is to pay organisations and individuals and check we get paid. Legislation and technology taking away...
Good health insurance use case from Oscar; - analytics key to delivering better customer journey and experience and gain competitive...
The trap of simply trying to improve existing processes. "Instead of working on separate initiatives inside organizational units,...
AXA, the large global insurance company, has used machine learning in a POC to optimize pricing by predicting “large-loss” traffic...
Only when you can access the 90% of historic data that is inaccessible today- the unstructured data held in emails, letters, scanned...
Sadly, DATA SILOS are not uncommon in large organisations but less talked about are BI & Analytics silos which are a sign of the times....
Important reading for Insurers in Nigel Walsh's review of his 2016 Insurtech forecasts and new 2017 ideas. I would add one other major...
Too many digital transformation projects will deceive adding glitzy visualisation to unreformed shitty data and processes. An innovative...
The simple term "algorithm" covers a wide range of techniques leading to the varying, and often misleading, labels given to various...
Platforms feature in "Gartner's 2016 Hype Cycle" report. as one of the three key trends that those seeking competitive advantage should...
Practical example of big data, predictive analytics and why you need more than just telematics. Insurance companies exploiting telematics...
When a major insurance company takes this approach and Net Promoter Score (NPS) rises from OK to 76 you know this is customer service...